Return & Refund Policy
Thank you for shopping at X-Mods UK. In the unfortunate event your controller arrives faulty or you are not entirely satisfied with your purchase, we're here to help.
You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
It also must be in the original packaging with no signs of damage.
Once we receive your returned item, we will inspect it and notify you on the status of your refund. If your return is approved, we will initiate a refund to your credit card (or original payment method).
The duration your refund will take depends on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item unless it is faulty. Shipping costs are non-refundable.
If you have any questions on how to return an item to us, please contact us at firstname.lastname@example.org
If your item ever becomes faulty, we're here to help. No matter the time frame we would be more than happy to take a look at the item and fix if possible. Please note: There may be a charge for this service, it depends on the fault and duration since purchase.