Return & Refund Policy

Thank you for shopping at X-Mods UK. In the unfortunate event your controller arrives faulty or you are not entirely satisfied with your purchase, we're here to help.


Returns
You have ​14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. 
It also must be in the original packaging with no signs of damage.


Refunds
Once we receive your returned item, we will inspect it and notify you on the status of your refund. If your return is approved, we will initiate a refund to your credit card (or original payment method).
The duration your refund will take depends on your card issuer's policies.


Shipping
You will be responsible for paying for your own shipping costs for returning your item unless it is faulty. Shipping costs are non-refundable.
Contact Us
If you have any questions on how to return an item to us, please contact us at aftercare@x-mods.co.uk
Faulty items
If your item ever becomes faulty, we're here to help. No matter the time frame we would be more than happy to take a look at the item and fix if possible. Please note: There may be a charge for this service, it depends on the fault and duration since purchase.